Thank you for shopping with Opal & Joy. This Refunds & Returns Policy describes our refunds and returns practices.

Disclaimer

Some products sold by Opal & Joy, and the majority of industrial-hemp products on the market, contain cannabinoids and, unless specified otherwise, trace amounts of tetrahydrocannabinol (THC). The amount of THC in our products never exceeds 0.3% concentration by weight, per state and federal regulations. Though unlikely, it is possible that users of our products may fail an employer drug test. By purchasing our products, you understand that failing a drug test is a possibility and that you waive the right to make a claim against Opal & Joy for any matters related to any drug test you take or the results of any such drug test, including the loss of employment or any employment opportunity or the imposition of a civil or criminal penalty.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@opalandjoy.com. Please note that returns will need to be sent to the following address: 511 McKinley Ave, Building E, Fort Lupton CO 80621.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@opalandjoy.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@opalandjoy.com.