What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

What is your return policy?
We offer a 30-day return policy on most items. Items must be returned in their original condition and packaging. Please visit our Returns page for more details.

Do you offer international shipping?
At this time we are unable to offer international shipping.

How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed within two business days and shipped via [standard/express] shipping options.

Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within [specific time frame] of receiving your order. We will assist you with the return process and ensure you receive the correct item.

Is my personal information safe?
Yes, we take your privacy seriously. We use industry-standard encryption technology to protect your personal information during transactions. Please review our Privacy Policy for more details.

Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website and sent via email to the recipient.

Can I modify my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately after placing your order. We will do our best to accommodate your request before the order is processed.

What if an item is out of stock?
If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again. Alternatively, you may find similar products in our catalog.

How can I contact customer service?
You can reach our customer service team through the "Contact Us" page on our website or by emailing us at hello@opalandjoy.com. We're here to help!